DescriptionAlternative or Additional Dispute Resolution (ADR) processes are used to resolve conflict, support agreement, and plan future actions. In this new and expanded edition the author draws upon two decades of work in theory development, practice, training, research and assessment to provide an up-to-date, hands-on resource for practitioners, students and all those involved in ADR processes and systems. All key dispute resolution and management processes are explored in Alternative Dispute Resolution, as well as specific negotiation, complaints handling, option generation and problem-solving strategies. Pre-litigation ADR schemes, external dispute resolution schemes and changes in the community and related schemes, as well as processes that are more closely related to the litigation system, are tracked, explored and analysed. This supports ADR practitioners and all those involved in dispute resolution to make effective, informed decisions about process choices and options.