Customer Relationship Management: A Databased Approach offers the promise of maximized profits for today's highly competitive businesses. This innovative book provides readers with the tools and techniques to effectively use CRM. It emphasizes the utilization of database marketing in order to build strong and profitable customer relationships.

Twenty-one brand new essays provide lively and authoritative approaches to the literary, historical, cultural and performative aspects of Shakespeare works.

Easy to follow, simple to understand - the most fundamental introduction to language study. Includes new tasks and an online study guide.

Corporate Survival: The Critical Importance of Sustainability Risk Management thoroughly examines the rising sustainability risks that affect thriving businesses, the environment, various societies, people in foreign lands, and our children. Author Dan Anderson, a professor of risk management and insurance, has been observing sustainability risk management issues for his entire career. In Corpo...(view full description)

Suitable for students and practitioners of podiatry, this title reviews the common conditions encountered in day-to-day podiatric practice and describes their diagnoses and management along with areas of related therapeutics. It provides students with the information they need to know about foot disorders and their treatment.