Refund and Returns Policy for purchases made with Unibooks online store
If you have a problem with something you have purchased just contact our sales team via email, firstname.lastname@example.org and we will be happy to assist you. Just email us with your name, order number, nature of the return and a contact phone number if convenient so one of our sales team can assist you as fast as possible.
Goods may be returned for a refund providing they are returned within 10 days of delivery and are returned in the same condition as they were received along with the original sales invoice.
The customer is liable for the cost of returning the goods.
If the product is faulty a new copy will be supplied.
Items that are accompanied by an E-book or online access code or similar will not be refunded if code has been accessed, unless they are faulty.
There are no refunds on lost or stolen gift cards.
Refunds will be made to the original funding source, eg to the same credit card used at time of purchase.